Preferred Care is no longer available for purchase. For eligible new devices, you can purchase device protection through Pixel Care+ in regions where available.
Choose your location: United States
Important:
- Users with monthly and 2-year Preferred Care plans through Asurion have been migrated to Pixel Care+. Plans stay the same for existing Assurant customers with 2-year term plans.
- For support or to file a claim before November 11, 2025, Asurion customers can contact Asurion at 866-745-1749 or go online at asurion.com/googleclaims.
- For support or to file a claim on or after November 11, 2025, Asurion customers can visit store.google.com/pixel-care.
- Preferred Care is no longer available for purchase in the US. To learn more about Google's new protection program Pixel Care+, go to this site.
Preferred Care is a service contract plan that offers protection beyond the standard Google warranty.
Existing US Preferred Care plan (Assurant customers):
- 2-year plan: A one-time payment
Plans are optional and can be canceled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.
Coverage information:
- Coverage for mechanical/electrical breakdowns after the Google warranty expires.
- Coverage for accidental damage from handling (drops, spills, cracks) on day 1.
- No claim limits for post-warranty mechanical/electrical breakdowns and two claims per rolling 12-month period for accidental damage from handling (max $1,500 per claim).
- In-store cracked screen repairs for eligible devices.
- Cracked screen repair service fee is $29 for select devices. Repairs aren't available for the Pixel 9 Pro Fold, tablets, watches, or inner fold screens of Pixel Fold phones. Replacement service fee varies by device ($19-$149). See service fees by device below.
- Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality.
- For replacements, you can avoid a non-return fee by returning your damaged or malfunctioning device.
Please review Terms and Conditions for full details, which include a binding arbitration provision, unless state exceptions apply.
Tip: For claims, coverage and service is only available in the country or region of purchase.
Select an eligible device below for device coverage and service fees (plus tax, if applicable):
- Pixel 9a
- Pixel 9
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel Watch 2
- Pixel Tablet (with or without Charging Speaker Dock)
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Fitbit Ace LTE
- Fitbit Ace 3
- Fitbit Sense 2
- Fitbit Versa 4
- Fitbit Charge 6
- Fitbit Inspire 3
- Fitbit Luxe
- Fitbit Luxe gorjana Special Edition
Important details:
- Claim limits: There are limits on accidental damage from handling claims (usually 2 per year).
- Service fees: You'll pay a fee for repairs or replacements.
- Exclusions: Preferred Care doesn't cover everything (e.g., intentional damage, abuse, losses covered by the manufacturer's warranty).
Coverage, cost & service fees
See below for eligible devices and plan prices.
Phones
Pixel 9a- Monthly plan: $6/mo USD, 60-month maximum duration
- Two-year plan: $109 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $8/mo USD, 60-month maximum duration
- 2-year plan: $159 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD
- Monthly plan: $12/mo USD, 60-month maximum duration
- 2-year plan: $249 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
Important: Repairs aren't available for the Pixel 9 Pro Fold.
- Monthly plan: $15/mo USD, 60-month maximum duration
- 2-year plan: $279 USD
- Accidental damage walk-in screen only repair service fee (Pixel Fold only): $29 USD
- Important: For Fold devices, only the outer screen is covered under repair deductible. Inner screen damage for Fold devices falls under the mechanical/electrical breakdown or accidental damage pricing below.
- Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
- Monthly plan: $6/mo USD, 60-month maximum duration
- 2-year plan: $109 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $5/mo USD, 60-month maximum duration
- 2-year plan: $99 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $9/mo USD, 60-month maximum duration
- 2-year plan: $199 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $99 USD
- Monthly plan: $7/mo USD, 60-month maximum duration
- 2-year plan: $149 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD
Tablets
Pixel Tablet (with or without Charging Speaker Dock)- Monthly plan: $5/mo USD, 60-month maximum duration
- 2-year plan: $99 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Watches
Pixel Watch 3 (41 mm and 45 mm)- Monthly plan: $4/mo USD, 60-month maximum duration
- 2-year plan: $89 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $4/mo USD, 60-month maximum duration
- 2-year plan: $89 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Fitbit devices
Fitbit Ace 3, Fitbit Inspire 3- 2-year plan: $19 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $19 USD
- 2-year plan: $29 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $29 USD
Related resources
Important: Effective October 1, 2026, Preferred Care is no longer available for purchase on the Google Store in Canada.
Existing monthly plan and 2-year plan subscribers in Canada retain active coverage at this time. You can continue to manage plans, file claims, or cancel coverage through Asurion or Assurant as normal.
Note: Asurion is the service provider for Preferred Care plans in Canada. All monthly and 2-year plans purchased on or after January 8, 2026, are serviced by Asurion.
For 2-year plans purchased before January 8, 2026, Assurant will continue to be the service provider.
Preferred Care is a protection plan that offers protection beyond the standard Google warranty. For existing subscribers, there are two types of plans:
- Monthly plan: Paid monthly until canceled for up to 60 months for newer devices
- 2-year plan: A one-time payment
- Failure to locate coverage for eligible devices (excludes tablets and plans sold in Quebec)
- Coverage for accidental damage from handling (drops, spills, and cracks) on day 1
- Coverage for mechanical or electrical breakdowns after the Google warranty expires
- In-store cracked screen repairs for eligible devices
- Exclusions: Pixel 9 Pro Fold, Pixel Tablets, and Pixel Watches are not repairable. Inner Pixel Fold screens and other excluded devices may only be eligible for repair or replacement at the standard deductible cost.
Claim Limits:
- No claim limits for post-warranty mechanical/electrical breakdowns
- Two (2) claims per rolling 12-month period for accidental damage from handling
- One (1) claim per rolling 12-month period for failure to locate (for eligible devices and locations)
For details on what is covered under Preferred Care, review the Terms and Conditions. You may cancel at any time.
Tip: For claims, coverage and service is only available in the country or region of purchase.
Plans are optional and can be canceled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.
Select an eligible device below for device coverage, service fees, and deductibles (plus tax, if applicable):
- Pixel 11
- Pixel 11 Pro
- Pixel 11 Pro Fold
- Pixel 11 Pro XL
- Pixel Watch 5 (41 mm and 45 mm)
- Pixel 10a
- Pixel 10
- Pixel 10 Pro
- Pixel 10 Pro XL
- Pixel 10 Pro Fold
- Pixel 9a
- Pixel 9
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel Watch 4 (41 mm and 45 mm)
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet without Charging Speaker Dock
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7
- Pixel 7 Pro
- Pixel 6a
- Pixel 6
- Pixel 6 Pro
Coverage, cost & service fees
Phones
Pixel 11- Monthly plan: $14/mo CAD (60-month maximum duration)
- 2-year plan: $319 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
- Monthly plan: $16/mo CAD (60-month maximum duration)
- 2-year plan: $339 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
- Monthly plan: $19/mo CAD (60-month maximum duration)
- 2-year plan: $369 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
- Monthly plan: $8/mo CAD (60-month maximum duration)
- 2-year plan: $189 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
- Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec users)
- Monthly plan: $14/mo CAD (60-month maximum duration)
- 2-year plan: $319 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
- Monthly plan: $15/mo CAD (60-month maximum duration)
- 2-year plan: $329 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
- Monthly plan: $8/mo CAD (60-month maximum duration)
- 2-year plan: $189 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
- Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
- Monthly plan: $10/mo CAD (60-month maximum duration)
- 2-year plan: $209 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
- Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
- Monthly plan: $15/mo CAD (60-month maximum duration)
- 2-year plan: $329 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Important: Repairs are not available for the Pixel 9 Pro Fold.
- Monthly plan: $18/mo CAD (60-month maximum duration)
- 2-year plan: $359 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
- Failure to locate service replacement fee/deductible: $229 CAD (Not available for Quebec customers)
- Monthly plan: $7/mo CAD (60-month maximum duration)
- 2-year plan: $139 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: $89 CAD (not available for Quebec customers)
Tablets
Pixel Tablet with Charging Speaker DockImportant: Repairs are not available for the Pixel Tablet with Charging Speaker Dock.
- Monthly plan: $6/mo CAD (60-month maximum duration)
- 2-year plan: $129 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: N/A
Important: Repairs are not available for the Pixel Tablet (without Charging Speaker Dock).
- Monthly plan: $6/mo CAD (60-month maximum duration)
- 2-year plan: $129 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: N/A
Watches
Pixel Watch 5 (41 mm and 45 mm)Important: Repairs are not available for Pixel Watches. These devices are eligible for replacement only.
- Monthly plan: $6/mo CAD (60-month maximum duration)
- 2-year plan: $139 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
- Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
Important: Repairs are not available for the Pixel Watch 4 (41 mm and 45 mm).
- Monthly plan: $5/mo CAD (60-month maximum duration)
- 2-year plan: $119 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: $89 CAD
Important: Repairs are not available for the Pixel Watch 3 (41 mm and 45 mm).
- Monthly plan: $5/mo CAD (60-month maximum duration)
- 2-year plan: $119 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: $89 CAD (not available for Quebec customers)
Important: Repairs are not available for the Pixel Watch 2.
- Monthly plan: $5/mo CAD (60-month maximum duration)
- 2-year plan: $119 CAD
- Screen repair service fee/deductible: N/A
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: $89 CAD (Not available for Quebec customers)
Supported Legacy Devices
For device coverage, service fees, and deductibles (plus tax, if applicable) for devices previously covered by Preferred Care but are no longer sold in market, select a device below:
Pixel 7 Pro- Monthly plan: $11/mo CAD (60-month maximum duration)
- 2-year plan: $249 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $119 CAD
- Failure to locate service replacement fee/deductible: N/A
- Monthly plan: $9/mo CAD (60-month maximum duration)
- 2-year plan: $199 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
- Failure to locate service replacement fee/deductible: N/A
- Monthly plan: $11/mo CAD (60-month maximum duration)
- 2-year plan: $249 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $189 CAD
- Failure to locate service replacement fee/deductible: N/A
- Monthly plan: $9/mo CAD (60-month maximum duration)
- 2-year plan: $199 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $129 CAD
- Failure to locate service replacement fee/deductible: N/A
- Monthly plan: $6/mo CAD (60-month maximum duration)
- 2-year plan: $129 CAD
- Screen repair service fee/deductible: $39 CAD
- All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
- Failure to locate service replacement fee/deductible: N/A
Related resources
Preferred Care is no longer available for purchase.
