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We do not get to decide what high in sugar means, so our three thresholds are somebody else's

We do not get to decide what high in sugar means, so our three thresholds are somebody else's

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6 min read
Our support form does not ask you to sign in, because the person who cannot sign in is the one we most need to hear from

Our support form does not ask you to sign in, because the person who cannot sign in is the one we most need to hear from

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6 min read
Eight error files, three of them doing completely different jobs, and the one that exists only to stop an escalation

Eight error files, three of them doing completely different jobs, and the one that exists only to stop an escalation

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7 min read
Stop correcting your AI’s UI on every prompt

Stop correcting your AI’s UI on every prompt

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3 min read
I Built a Product From the Way Someone Actually Worked

I Built a Product From the Way Someone Actually Worked

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1 min read
Why a Website Redesign Should Start With User Problems, Not Visual Trends

Why a Website Redesign Should Start With User Problems, Not Visual Trends

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3 min read
The five UX leaks I look for first in any product flow

The five UX leaks I look for first in any product flow

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4 min read
Building with Agents: QA and UX in the Loop

Building with Agents: QA and UX in the Loop

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9 min read
Stop opening a second app to rewrite one sentence on Mac

Stop opening a second app to rewrite one sentence on Mac

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3 min read
A passport photo tool taught me that “processing complete” isn’t enough

A passport photo tool taught me that “processing complete” isn’t enough

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3 min read
Your Empty Icon Searches Are Product Data

Your Empty Icon Searches Are Product Data

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6 min read
Three feelings, 140 characters, and a food log that computes nothing

Three feelings, 140 characters, and a food log that computes nothing

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5 min read
Beyond Chatbots: How AI Digital Humans Are Changing Conversational Product Design

Beyond Chatbots: How AI Digital Humans Are Changing Conversational Product Design

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5 min read
Four green buttons and only one is real: how to spot a dark-pattern download site

Four green buttons and only one is real: how to spot a dark-pattern download site

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2 min read
When Agreeable AI Becomes Harmful: Designing Companions That Support Human Relationships, Not Replace Them

When Agreeable AI Becomes Harmful: Designing Companions That Support Human Relationships, Not Replace Them

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3 min read
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