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Routing support tickets with a promise on the errors (and what happens when a new kind of ticket shows up)
Maxim Kuznetsov
Maxim Kuznetsov
Maxim Kuznetsov
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Oct 6
Routing support tickets with a promise on the errors (and what happens when a new kind of ticket shows up)
#
python
#
machinelearning
#
customersupport
#
tutorial
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8 min read
Why We Left SleekFlow After Its AI Agent Started Confidently Lying to Customers
Kevin Barrett
Kevin Barrett
Kevin Barrett
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Oct 5
Why We Left SleekFlow After Its AI Agent Started Confidently Lying to Customers
#
whatsappapi
#
aichatbot
#
humanintheloop
#
customersupport
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4 min read
THIS IS NOT AN ORDINARY TALK SHOW
Ariel Young
Ariel Young
Ariel Young
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Oct 3
THIS IS NOT AN ORDINARY TALK SHOW
#
ai
#
chatgpt
#
accountservice
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customersupport
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3 min read
I Built an AI Customer Support Agent That Can Remember Your Conversations 🤖đź§
Shaik Zaki Ahmed
Shaik Zaki Ahmed
Shaik Zaki Ahmed
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Sep 28
I Built an AI Customer Support Agent That Can Remember Your Conversations 🤖đź§
#
ai
#
programming
#
webdev
#
customersupport
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3 min read
I Built a Customer Support Agent That Actually Remembers You 🤖đź§
Madiha Afsheen
Madiha Afsheen
Madiha Afsheen
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Sep 28
I Built a Customer Support Agent That Actually Remembers You 🤖đź§
#
ai
#
agents
#
vertexai
#
customersupport
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3 min read
Your bot fails at Hinglish, and your customers will not switch
Archit Mittal
Archit Mittal
Archit Mittal
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Sep 14
Your bot fails at Hinglish, and your customers will not switch
#
whatsappautomation
#
customersupport
#
aiagents
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6 min read
Evaluating an AI Support Tool Without Vendor Hype
kong w
kong w
kong w
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Sep 7
Evaluating an AI Support Tool Without Vendor Hype
#
shopify
#
customersupport
#
ecommerce
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4 min read
Most of Your Support Tickets Are One Question You Never Answered
Archit Mittal
Archit Mittal
Archit Mittal
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Sep 6
Most of Your Support Tickets Are One Question You Never Answered
#
automation
#
customersupport
#
operations
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6 min read
A Merchant-Controlled Architecture for AI Support
kong w
kong w
kong w
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Sep 5
A Merchant-Controlled Architecture for AI Support
#
shopify
#
customersupport
#
ecommerce
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4 min read
Designing Useful Support Answers for Pre-Purchase Questions
kong w
kong w
kong w
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Sep 5
Designing Useful Support Answers for Pre-Purchase Questions
#
shopify
#
customersupport
#
ecommerce
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4 min read
How to Pilot AI Support With One Repeated Question
kong w
kong w
kong w
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Sep 3
How to Pilot AI Support With One Repeated Question
#
shopify
#
customersupport
#
ecommerce
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4 min read
Designing Support for Teams Across Shifts
kong w
kong w
kong w
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Sep 2
Designing Support for Teams Across Shifts
#
shopify
#
customersupport
#
ecommerce
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4 min read
How to Structure Store Details for Reliable Support Answers
kong w
kong w
kong w
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Sep 2
How to Structure Store Details for Reliable Support Answers
#
shopify
#
customersupport
#
ecommerce
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4 min read
How to Handle Uncertainty in Product Support
kong w
kong w
kong w
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Aug 27
How to Handle Uncertainty in Product Support
#
shopify
#
customersupport
#
ecommerce
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4 min read
Designing AI Assistance for Agents, Not Just Automation
kong w
kong w
kong w
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Aug 23
Designing AI Assistance for Agents, Not Just Automation
#
shopify
#
customersupport
#
ecommerce
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4 min read
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